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  • #16
    Thank you for the js files. It seems that the files are too big to work correctly. I'm trying to get the page working without the js files and everytime I try to make a payment, it says my card has been declined. What would cause that? It says this with ALL of my credit cards. It worked fine when it was in test mode.
    Here is the most recent url error I received:

    https://uppervalleyhaven.org/3802-2/...NjdmYjg0&RefID=

    Any thoughts? Please help as this page is active and people are registering.


    Originally posted by Support.Department View Post
    Good day!

    The files will be sent to you shortly.

    Please note that these JS files will be purely on an as-is basis and we cannot guarantee if no issues will result from their interaction with Wordpress. As stated we did a quick JavaScript to help you with your custom form that you had developed.

    Hope it helps.

    Comment


    • #17
      Good day!

      In TEST mode we don't check for fraud and if your email or IP has been blocked it will still work in TEST mode.

      What IP address are you transacting (testing) with? We need to check if you have been blocked in our system.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #18
        Thanks for your quick response.

        I believe it is either 192.168.xxx.xxx or 173.166.xxx.xxx [removed by administrator for privacy]

        Thanks.


        Originally posted by Support.Department View Post
        Good day!

        In TEST mode we don't check for fraud and if your email or IP has been blocked it will still work in TEST mode.

        What IP address are you transacting (testing) with? We need to check if you have been blocked in our system.

        Comment


        • #19
          Good day!

          I removed one of your IP's from the blacklist.

          Are you using random emails when testing? What email do you use when you are testing? I could not find the email set in your account in the blacklist but it should be also blocked.

          Please post it and I will remove it once processed.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #20
            [Emails removed to protect privacy]

            Thanks!

            Originally posted by UVHaven View Post
            Thanks for your quick response.

            I believe it is either 192.168.xxx.xxx or 173.166.xxx.xxx [removed by administrator for privacy]

            Thanks.

            Comment


            • #21
              I just had someone else try to register from a different location and they received an error message. Please help!

              Comment


              • #22
                Good day!

                Your emails were all blocked and are now removed.

                Please do NOT test when in production since you won't be able to do any transactions once your digital persona is blocked.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #23
                  Good day,

                  Please be more specific when you report an error.

                  Stating that a user encountered an error does not really tell us anything to help resolve your issue. Your form is a custom form and the errors post to the URL stating what the reason for the issue is.

                  Error to us means system error and not decline. Did your user experience a DECLINE or an ERROR condition with your custom form?

                  Have you tested the form? We have removed all IP and email addresses that were blocked. We have also removed other blocked parameters related to your account so you should be able to do a transaction & test.

                  If your transaction encounters and error please copy and past the URL to the page and let us review the error message. The error messages tell you exactly what has gone wrong.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #24
                    I don't know what the URL was for the error. I asked her to send the the URL and haven't heard back from her yet. Another community member just tried to register and receieved a DECLINE message... here is her URL:
                    https://uppervalleyhaven.org/3802-2/...ZjYxMjU=&RefID=

                    She used her card earlier today and shouldn't have a problem.

                    We have a email promoting people to use this page going out at 12:30 Eastern time. Please help.

                    Can you tell me what the required fields for the form are? Could this be causing the error and decline message?

                    Is there a way I can clear people who receive the decline message?

                    Thanks.

                    Originally posted by Support.Department View Post
                    Good day,

                    Please be more specific when you report an error.

                    Stating that a user encountered an error does not really tell us anything to help resolve your issue. Your form is a custom form and the errors post to the URL stating what the reason for the issue is.

                    Error to us means system error and not decline. Did your user experience a DECLINE or an ERROR condition with your custom form?

                    Have you tested the form? We have removed all IP and email addresses that were blocked. We have also removed other blocked parameters related to your account so you should be able to do a transaction & test.

                    If your transaction encounters and error please copy and past the URL to the page and let us review the error message. The error messages tell you exactly what has gone wrong.

                    Comment


                    • #25
                      I just tried to register again and it gave me the declined message. I registered without an email address. Here is my URL:

                      https://uppervalleyhaven.org/3802-2/...Y2ZmZjY0&RefID=

                      Comment


                      • #26
                        Good day!

                        Please see the link you sent me:

                        https://uppervalleyhaven.org/3802-2/...ZjYxMjU=&RefID

                        and its elements (arguments):

                        on=1303131046587489685&
                        response=decline&
                        hashresponse=ZTBkM2Q4ZWIzM2IzZTE4M2JmODhiMmMyOTc0N zIzZGJkZjYxMjU=&
                        RefID

                        on = order number
                        response= is the bank's response
                        hashresponse = a security code for developers to ensure the post back response source.
                        RefID = a text posted to the forms processor for post back - typically used when a transaction updates an internal database and the primary key is passed on as part of the payment to help with updating the same transaction in post back.

                        We reviewed your transaction and your donor was also blocked due to their IP having been blocked before. The donor has been cleared now and it should be fine. When testing is done with production servers and patterns matching fraud are detected the system will automatically stops any future activity.

                        Please test your system and let us know if you still have any issues.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #27
                          I just tried registering again but this time it wouldn't go to a landing page. It is still thinking on this page: https://faas.cloud.clickandpledge.com/. Did the payment go through? How can I make it go to a landing page?

                          Also, why would that individual be blocked? She had never used our system before. Can you unblock everyone?

                          Thanks.


                          Originally posted by Support.Department View Post
                          Good day!

                          Please see the link you sent me:

                          https://uppervalleyhaven.org/3802-2/...ZjYxMjU=&RefID

                          and its elements (arguments):

                          on=1303131046587489685&
                          response=decline&
                          hashresponse=ZTBkM2Q4ZWIzM2IzZTE4M2JmODhiMmMyOTc0N zIzZGJkZjYxMjU=&
                          RefID

                          on = order number
                          response= is the bank's response
                          hashresponse = a security code for developers to ensure the post back response source.
                          RefID = a text posted to the forms processor for post back - typically used when a transaction updates an internal database and the primary key is passed on as part of the payment to help with updating the same transaction in post back.

                          We reviewed your transaction and your donor was also blocked due to their IP having been blocked before. The donor has been cleared now and it should be fine. When testing is done with production servers and patterns matching fraud are detected the system will automatically stops any future activity.

                          Please test your system and let us know if you still have any issues.

                          Comment


                          • #28
                            Good day!

                            When you are on the https://faas.cloud.clickandpledge.com it means you have posted to the processor not through a secure page.

                            Per PCI mandates we do not respond to posts that don't come via an https page.

                            Please make sure your form is hosted on a secure page and test again.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #29
                              When registering with through FireFox I recieved this error:

                              https://uppervalleyhaven.org/4777-2/...ZDg3OQ==&RefID=


                              What does it mean and how to i fix it? I see that it says invalid credit card but why? It is a visa...

                              Also, are it is required to have the billing phone number? Can we have the billing phone number available to not required to match? Does it need to be in a specific format? Could that be causing a problem?



                              Originally posted by Support.Department View Post
                              Good day!

                              Please see the link you sent me:

                              https://uppervalleyhaven.org/3802-2/...ZjYxMjU=&RefID

                              and its elements (arguments):

                              on=1303131046587489685&
                              response=decline&
                              hashresponse=ZTBkM2Q4ZWIzM2IzZTE4M2JmODhiMmMyOTc0N zIzZGJkZjYxMjU=&
                              RefID

                              on = order number
                              response= is the bank's response
                              hashresponse = a security code for developers to ensure the post back response source.
                              RefID = a text posted to the forms processor for post back - typically used when a transaction updates an internal database and the primary key is passed on as part of the payment to help with updating the same transaction in post back.

                              We reviewed your transaction and your donor was also blocked due to their IP having been blocked before. The donor has been cleared now and it should be fine. When testing is done with production servers and patterns matching fraud are detected the system will automatically stops any future activity.

                              Please test your system and let us know if you still have any issues.

                              Comment


                              • #30
                                Good day!

                                Please read the URL you posted this forum as suggested before:

                                https://uppervalleyhaven.org/4777-2/...ZDg3OQ==&RefID

                                Take a look at the on field: - note that %20 is space

                                Invalid Credit Card [meaning the card number fails the checksum- the number is invalid and does not match the format a credit card number]

                                What does that tell you?

                                Phone number is not a required field and may be blank when posted.

                                so the issue is really clear as given in the URL.
                                Regards,
                                Click & Pledge Support Department

                                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                                Comment

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