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  • Trouble with Post Installation of Events 1.81

    Hi, I am trying to follow the Post Installation instructions, however, once I get to: Setup -> Develop -> Sites -> Click on Site Label -> Public Access Settings -> then under Custom Field Level Security click etc. The problem is when I click on 'Public Access Settings', I don't see the Custom Field Level Security area. Nor, do I see the Standard/Custom Object Permission area in order to edit it. I remember seeing both when I installed the very first version of CnP Events, but I can't seem to find it now.

    Please advise.

    Thanks,
    Neely

  • #2
    Hi Neely,

    I am surprised.

    Please see the following image and the arrow to the section for "Field Level Security". Are you sure you don't have that section?

    click to enlarge:
    Click image for larger version

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    I tested this in 5 different instances & it is in all of them. It is easy to miss considering it is in the middle of so many other sections.

    Let me know if it is missing and I will do more research as to what causes that section to be missing.. strange!
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    Comment


    • #3
      Hi, I too am surprised because I know it should be there. Can I please send login information so you can take a look?

      Thanks,
      Neely

      Comment


      • #4
        Hi Neely,

        Sure.. but please don't send login information on a public forum. We always ask that a user be created for us with admin rights so we can review the account.

        Please create a user: [email protected] so we can login to the account. Once we are done please make sure to disable or delete the user.

        Let us know when the user is ready.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        Comment


        • #5
          How do I get the password to you? And is it okay to use a previously created user account? ([email protected])

          Comment


          • #6
            Neely,

            I was not aware that you have a previously setup user.

            Please activate it and I will go ahead & login to it. Don't need to send the password since we can request it and it will be sent to our email.

            I will keep you posted.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
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            • #7
              Neely,

              I just tried to login to the account but it appears that our user is a guest user and does not have access to various sections. Please assign admin rights to the user and let me know when it is done.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
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              • #8
                This login has Sys Admin permission and is active....but it has been since it was last used. This is weird.

                Comment


                • #9
                  Neely,

                  I reviewed the account and it seems to be all working.

                  Can you test one of your free events and activate the Custom Payment Type and see if the last page for payment works.

                  There is a setting in the Object Permission that shows: View All --> Enabled and it is checked so all objects are viewable in the form.

                  Click to enlarge:
                  Click image for larger version

Name:	Event_Permission.jpg
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ID:	15083

                  Let me know what you find out.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
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                  • #10
                    Thanks. I'm off to go test and will post momentarily.

                    Neely

                    Comment


                    • #11
                      Okay, here's what is happening. I will get through adding an attendee, then check the terms/conditions, and press next....BUT it's not taking me to the next page which would be the payment page. Instead I'm getting the Authorization Required page. If it helps, I had similar permission trouble when adding PICnet's Soapbox Mailer to our account.

                      Comment


                      • #12
                        Neely,

                        I will review it further and will also request the event app developer team to also look at it. I am not sure if anyone from the team will be in over the weekend but I will definitely have an answer for you by Monday if I can't figure it out.

                        It is a permission issue for an object that apparently is not set to be viewed.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
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                        • #13
                          Thanks. You guys are great and thank you for the time you've put in.

                          Much appreciation,
                          Neely

                          Comment


                          • #14
                            Neely,

                            One of our developers looked through your instance and fixed it.

                            The issue was with: CnP_PaaS_EVT.EventRegistration_ThankYou

                            The above page was not added to your site. My mistake was not checking that step since I assumed that your page was working before.

                            Please test it and let us know if it is working.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
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                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                            • #15
                              Hi I am still experiencing the problem. After selecting the event, adding an attendee, checking the terms and conditions box, I get the Authorization Required Salesforce page. Also, I notice that there is no EventRegistration_ThankYou page in my Event Layouts section. There are only 3 layouts (Opening Page, Attendee Page, and Payment Page.) Could this be the problem.

                              Thanks again for the assistance.
                              Neely

                              Comment

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