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  • Thank you response

    Does the Thank you response only go out after the payment is processed?

    C

  • #2
    Good day Charlaine,

    Yes- the "Thank you" message goes out once a transaction has been authorized.

    By "Thank you" message I am referring to the system's receipt that goes out once a transaction goes through. In Salesforce you may set up Autoresponders that go out for declined transactions as well.

    Hope that answers the question.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Thanks, what happens when someone chooses invoice and gives a check number, is that transaction pending until you actually receive the check?

      We run webinars and would like to have the link embedded in the thank you, but only when payment is actually processed.

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      • #4
        Charlaine,

        The problem is what you mean by transaction and what I mean by transaction.

        A transaction is ANYTHING that posts to us and by anything I mean: Credit cards, invoice, purchase order, custom payment type.

        All transactions return a receipt indicating the payment method.

        Receipts or acknowledgements may also be sent through the Autoresponder.

        Hope that answers your question.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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