Discount Plan Help

[Jason.Best]

Thanks. I did indeed get the call you promised and the support person was able to work through the issues I was having. We will be able to launch our event Monday. We are also looking forward to 2.0. Any word when we might get a sneak peek of the features offered?

[CnP.Support]

Jason,

Support will contact you shortly. In future submit support requests through http://help.clickandpledge.com

The support center gets instant notification and will contact you to help resolve issues. Emails are responded quite quickly and if needed support will call you back.

I just followed up with support and your case is next in line.

[Jason.Best]

Thanks.
Please have them call the number listed in this thread (***-****-0462) as I am working off site today.

Thanks,

[CnP.Support]

Jason,

Support is contacting you now to help resolve the problem.

[Jason.Best]

I do understand that discounts are for each registration level. We are having a ton of issues with this event, can someone from support please contact me? We are unable to register more than one participent and are getting a "registration required" failure. This event goes live on Monday morning and we/I are in a bit of a panic.

[CnP.Support]

Discount plan is for each event level. It is not for the entire basket. Each level has its own specific discount which applies when the condition satisfies.

You cannot apply a global discount to the entire basket.

[Jason.Best]

For some reason discounts are only applying for the entire cart not for each "ticket". We have a past attendee discount of $20. If I add multiple people with registration type Past Attendee and apply the discount code it only give it to one ticket. I know our group rate is working on our other event and applying for each participant. How do I troubleshoot this. This event is going live MONDAY so I need help ASAP.

Thanks.
Jason