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  • Discount Plan Help

    For some reason discounts are only applying for the entire cart not for each "ticket". We have a past attendee discount of $20. If I add multiple people with registration type Past Attendee and apply the discount code it only give it to one ticket. I know our group rate is working on our other event and applying for each participant. How do I troubleshoot this. This event is going live MONDAY so I need help ASAP.

    Thanks.
    Jason

  • #2
    Discount plan is for each event level. It is not for the entire basket. Each level has its own specific discount which applies when the condition satisfies.

    You cannot apply a global discount to the entire basket.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      I do understand that discounts are for each registration level. We are having a ton of issues with this event, can someone from support please contact me? We are unable to register more than one participent and are getting a "registration required" failure. This event goes live on Monday morning and we/I are in a bit of a panic.

      Comment


      • #4
        Jason,

        Support is contacting you now to help resolve the problem.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thanks.
          Please have them call the number listed in this thread (***-****-0462) as I am working off site today.

          Thanks,

          Comment


          • #6
            Jason,

            Support will contact you shortly. In future submit support requests through http://help.clickandpledge.com

            The support center gets instant notification and will contact you to help resolve issues. Emails are responded quite quickly and if needed support will call you back.

            I just followed up with support and your case is next in line.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thanks. I did indeed get the call you promised and the support person was able to work through the issues I was having. We will be able to launch our event Monday. We are also looking forward to 2.0. Any word when we might get a sneak peek of the features offered?

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