Email verification

[BobD]

Hi

When I look at my DMARC report, it says that I have 77 messages in the last week from clickandpledge.cc (69.72.47.212) that are not passing DKIM or SPF.

I looked at my email logs and they seem to be either receipts or registration emails from events in the event manager. The header for the receipts says the sender is "[email protected]" for instance. In the event setup for the registration emails, I have them coming from [email protected], should that be changed?

When I look at the receipt setting in CONNECT, it uses [email protected] as the From email.

Where else could I need to change a setting?

[CnP.Support.RV]

Hello,

We have passed this along to our developers and will keep you updated on what information they provide and any steps they recommend

[CnP.Support.SW]

Good day,

The most effective settings for all receipts and notifications from our system is to use "[email protected]" as the FROM: address. The reply-to address can be a domain address. The FROM address is what is used in determining the validity of the email sender.

Please see https://support.clickandpledge.com/s...ceipt-delivery
for more information on email settings.

[BobD]

Our From email setting is [email protected]. However, the email headers are failing still DMARC. It looks like there is a setting I can't find.

Here is From Email Setting:






and here is the header from a recent email - note the part in green where the headers shows a DMARC fail and the header.from is hai.org

[CnP.Support.SW]

Bob,

I see that you changed the FROM setting in Connect. However, the FROM in the message headers is still [email protected]. This because your receipt is being sent from Salesforce and not Connect.
You need to change the FROM address in the Salesforce Autoresponder settings. Please see

https://support.clickandpledge.com/s/article/donor-management-with-salesforce-cp-settings---email-autoresponder

for more information on making those changes.
Once that is fixed the DMARC issue should clear-up.

[BobD]

There appear to be no Autoresponder settings.


and there is nothing in the defaults