Unable to edit text blocks for existing events

[scenicrivers]

Hello! I am unable to edit any large text blocks (event description, body of event emails, etc.) for our existing events. I'm also unable to edit large text blocks for new events. I am able to open elements (for example, "Basic Information") and I can edit most fields, such as "Event Name" or "Event Type" but I cannot edit any fields that are typically large blocks of text. I need to edit several event emails and event descriptions and cannot do so right now.

I have granted one week access. Please advise on how to fix this issue. Thank you!

Sales force Org ID = 00D1I000000ldSZ

[CnP.Support]

Good day scenicrivers

Sorry for the trouble you are facing. Please let us know answers to the following questions:

• What operating system are you using? Windows, iOS?
• What browser & version are you using?

Also - your instance is NOT up to the latest release. Your installed version is from August 11, 2021. If you check the release notes:

https://forums.clickandpledge.com/forum/platform-product-forums/salesforce-event-management/29924-event-management-release-notes

Your instance is 3 releases behind. Release 5.2108150000: August 16, 2021 [Support ended July 27, 2022]

We can gladly upgrade your instance. All we need is your permission to upgrade.


Please see below: We have tested your instance with all the latest browser and as you see below all show the editor.

Google Chrome:




Firefox:



Edge:




The above images are from your instance.

As your instance is NO LONGER supported please reply to this email and authorize upgrading your instance. This is a free service and we always update our clients' instance upon release of new versions. We always announce it in the form and through email newsletters asking our clients to submit a request for upgrade. You may want to subscribe to this channel:

https://forums.clickandpledge.com/forum/news-announcements-release-notes/news-announcements

Let us know and we will start the process of upgrading.

[scenicrivers]

Thank you! You have permission to upgrade our instance. I am using Windows Chrome Version 106.0.5249.103. I'll try upgrading Chrome.

[CnP.Support.AM]

Good day @scenicrivers

We have upgraded your instance with the latest version of our apps.

It is always best practice to re-establish the connection after each upgrade: http://cnp.ooo/Salesforce-Connection.

Please let us know if we can be of any further assistance.

[CnP.Support.AM]

Good day @scenicrivers

Are you able to edit the text in Events? If not, then you may want to review the interesting solution shared by one of our clients who is facing the same issue.

Please see:



Hope that helps.