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Existing patrons are not loading when being registered

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  • Existing patrons are not loading when being registered

    When loading an existing patron, the drop down will appear when typing their name. When "LOAD" is selected we receive the following error. Salesforce user is 00D3i000000EE0J and access is granted

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  • #2
    Good day @pcfm1974

    We reviewed your instance and loaded a couple of random contacts but could not replicate the issue. Would you please share the Contact name/ContactID and Event name for which you see that error?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Anthony Jackson

      2022 June 600-1200

      Comment


      • #4
        Good day @pcfm1974

        We reviewed and found that the invalid card expiration date format is causing an issue to load the contact. If you allow us we will correct the card expiration date format for the contact.

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Salesforce instance 00D3i000000EE0J

          Access granted

          Thanks

          Comment


          • #6
            Good day @pcfm1974

            We have fixed the issue with contact loading.

            Please check and let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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