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Existing patrons are not loading when being registered

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  • CnP.Support.AM
    replied
    Good day @pcfm1974

    We have fixed the issue with contact loading.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • pcfm1974
    replied
    Salesforce instance 00D3i000000EE0J

    Access granted

    Thanks

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @pcfm1974

    We reviewed and found that the invalid card expiration date format is causing an issue to load the contact. If you allow us we will correct the card expiration date format for the contact.

    Looking forward to hearing back from you.

    Leave a comment:


  • pcfm1974
    replied
    Anthony Jackson

    2022 June 600-1200

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @pcfm1974

    We reviewed your instance and loaded a couple of random contacts but could not replicate the issue. Would you please share the Contact name/ContactID and Event name for which you see that error?

    Leave a comment:


  • Existing patrons are not loading when being registered

    When loading an existing patron, the drop down will appear when typing their name. When "LOAD" is selected we receive the following error. Salesforce user is 00D3i000000EE0J and access is granted

    Click image for larger version

Name:	example.png
Views:	49
Size:	7.5 KB
ID:	63956
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