Existing patrons are not loading when being registered

[CnP.Support.AM]

Good day @pcfm1974

We have fixed the issue with contact loading.

Please check and let us know if we can be of any further assistance.

[pcfm1974]

Salesforce instance 00D3i000000EE0J

Access granted

Thanks

[CnP.Support.AM]

Good day @pcfm1974

We reviewed and found that the invalid card expiration date format is causing an issue to load the contact. If you allow us we will correct the card expiration date format for the contact.

Looking forward to hearing back from you.

[pcfm1974]

Anthony Jackson

2022 June 600-1200

[CnP.Support.AM]

Good day @pcfm1974

We reviewed your instance and loaded a couple of random contacts but could not replicate the issue. Would you please share the Contact name/ContactID and Event name for which you see that error?

[pcfm1974]

When loading an existing patron, the drop down will appear when typing their name. When "LOAD" is selected we receive the following error. Salesforce user is 00D3i000000EE0J and access is granted