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  • Box Office "refused to connect"

    Hello,

    I have followed the instructions laid out by this article, but the box office continues to give me trouble. Can you please advise?

    Thank you.

  • #2
    Good day @bforchestra

    May I know what kind of trouble you are facing? Do you see any errors in BoxOffice?

    Please grant us login access to your Salesforce instance so that we can log in and review it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    Comment


    • #3
      Hello - thank you! Also, my event transactions and CnP donations are not mapping into Salesforce properly. Could you take a look at that and advise? I will read some more articles to see if I missed anything, in the meantime.

      Org ID: 00D5f000007JFaL
      I have granted access for 3 days.

      Thank you,
      BFO

      Comment


      • #4
        Good day @bforchestra

        We just reviewed and don't see any error in BoxOffice. Would you please elaborate a little more about the issue? May I know what error you are seeing in the BoxOffice? and what do you mean by not mapping properly?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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