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Confirmation Email not sent to some users

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  • CnP.Support.AM
    replied
    Good day @Gems

    We reviewed and noticed that the Event which you are referring to doesn't have any registrations. Please see:

    Click image for larger version

Name:	Registrations.jpg
Views:	18
Size:	137.3 KB
ID:	63747

    Would you please share the Event Name in which you are facing an issue?

    Leave a comment:


  • Gems
    started a topic Confirmation Email not sent to some users

    Confirmation Email not sent to some users

    Hello,

    We're having an similar issue to the one we had back in February. Some people are not receiving confirmation emails and no registration is logged when they try to sign up for an event time slot using a specific C&P Event Registration Page. However, other registration pages are working just fine

    Is it possible that someone can take a look? Is this a system issue, or an issue with how the specific event is set up?

    Access has been granted for a week.
    Company 00D0b000000uTCM

    The event with the issue is:
    https://artisttrust.secure.force.com...a0000035oHpEAI

    Thank you!
    Best,
    Gems | Artist Trust
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