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No access to Temp Contacts

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  • Allison
    replied
    Thank you so much for getting to bottom of this!!!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Allison

    We reviewed and noticed that all temp records you are referring to (1-18) are from the Event: "Re-Imagining Consent: How Healthy Masculinity Can Play a Part in Healthy Relatio" and we found that you have deleted Registrant and Attendee records for those temp records which is the reason it is throwing an error. Now, all those temp records are orphans. You can delete those temp records through the Maintenance tab under C&P Settings.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day Allison

    I have removed all emails and last names of the contact from your post. Please note that this is public forum so don't post the such information here.

    Order number or tempid with contactID is enough to review.

    ​​​​​​​We will review and get back to you shortly.

    Leave a comment:


  • Allison
    replied
    First Name Last Name Email Temp Contact ID Contact ID
    Kami kl TC-18628 0038Y00003Oa0HvQAJ
    Jessica mapp TC-18634 0038Y00003NBTG2QAP
    Jessica mapp TC-18641 0038Y00003NBTG2QAP
    Angie wilia TC-18655 0038Y00003Oa0NtQAJ
    Chelsea chel TC-18659 0031M00003ASCGPQA5
    Jennifer jenn TC-18665 003G000001AdqnqIAB
    Chelsea abr TC-18667 0031M00003CWpEsQAL
    Haley hale TC-18685 0038Y00003OacBSQAZ
    Laura la TC-18695 0038Y00003NDBjeQAH
    Jessica mat TC-18701 0038Y00003OabpcQAB
    Julia jul TC-18711 003G000001MLZJ2IAP
    Jessica jsti TC-18718 0031M00002teXWoQAM
    Gina sci TC-18722 0038Y00003OZztPQAT
    Shannon sha TC-18734 0038Y00003Oa019QAB
    K co TC-18742 003G000001s56xRIAQ
    Annie as TC-18788 0031M00003FB1QpQAL
    Adee h TC-18790 0038Y00003OZzzEQAT
    Michael mell TC-18796 003G000001AdwWuIAJ
    Last edited by CnP.Support.AM; 03-30-2022, 10:58 AM.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Allison

    Would you please share the temp contact order number and the ContactID you would like to merge with so that we can process the Temp Contact to debug the issue?

    Looking forward to hearing back from you.

    Leave a comment:


  • Allison
    replied
    Unfortunately, I don't have any extra logins to assign right now but I just tried to process any of the 18 entries that are currently in temporary contacts and I am receiving the same error message. You should still have access to my login.
    Last edited by Allison; 03-28-2022, 10:21 AM.

    Leave a comment:


  • CnP.Support.AM
    replied
    Would you please create a user for us with the same profile Jenna has?

    Please create a user for us and set the email to: [email protected] so that we can login and review the issue.

    Leave a comment:


  • Allison
    replied
    I added both those permissions sets and she is still getting the same error message.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Allison

    Would you please compare Jenna's profile with the following two permissions sets:

    PS-CnP-PaaS-ONLY-TemporaryContact
    PS-CnP-PaaS-Event-TemporaryContact

    Leave a comment:


  • Allison
    replied
    I just compared the permissions that I and Shanise have with what was on Jenna's profile and added these:
    • C&P Event Admin Permission set
    • PS-CnP-IaaS-All-Permissions
    Could you double check the permissions please? She is now able to see the new ones but all the ones don't he second page are still giving that same error message.
    Last edited by Allison; 03-21-2022, 04:10 PM.

    Leave a comment:


  • Allison
    replied
    Jenna doesn't have an option in her profile to give you access.
    Attached Files

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Allison

    I don't see any issues accessing C&P Temporary Contacts with the user you have granted access to us i.e. Allison Tomai Felsen.

    Click image for larger version

Name:	Temp Contact.jpg
Views:	29
Size:	241.4 KB
ID:	63369



    We reviewed Jenna Ayres permissions, and those look fine. If you grant access from Jenna Ayres as well, we can login and review it.

    Leave a comment:


  • Allison
    replied
    Myself, Allison Tomai Felsen and Jenna Ayres. Shanise Taylor said she was able to process a temp contact.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Allison

    Would you please share the user names who are getting the above error?

    Leave a comment:


  • Allison
    started a topic No access to Temp Contacts

    No access to Temp Contacts

    We are getting this error message when we try to get into our C&P Temporary Contacts.

    List has no rows for assignment to SObject

    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)


    Salesforce.com Organization ID: 00DG0000000h7RM
    I have given one week access.
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