No access to Temp Contacts

[Allison]

We are getting this error message when we try to get into our C&P Temporary Contacts.

List has no rows for assignment to SObject

An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)


Salesforce.com Organization ID: 00DG0000000h7RM
I have given one week access.

[CnP.Support.AM]

Good day @Allison

Would you please share the user names who are getting the above error?

[Allison]

Myself, Allison Tomai Felsen and Jenna Ayres. Shanise Taylor said she was able to process a temp contact.

[CnP.Support.AM]

Good day @Allison

I don't see any issues accessing C&P Temporary Contacts with the user you have granted access to us i.e. Allison Tomai Felsen.





We reviewed Jenna Ayres permissions, and those look fine. If you grant access from Jenna Ayres as well, we can login and review it.

[Allison]

Jenna doesn't have an option in her profile to give you access.

[Allison]

I just compared the permissions that I and Shanise have with what was on Jenna's profile and added these:

• C&P Event Admin Permission set
• PS-CnP-IaaS-All-Permissions

Could you double check the permissions please? She is now able to see the new ones but all the ones don't he second page are still giving that same error message.

[CnP.Support.AM]

Good day @Allison

Would you please compare Jenna's profile with the following two permissions sets:

PS-CnP-PaaS-ONLY-TemporaryContact
PS-CnP-PaaS-Event-TemporaryContact

[Allison]

I added both those permissions sets and she is still getting the same error message.

[CnP.Support.AM]

Would you please create a user for us with the same profile Jenna has?

Please create a user for us and set the email to: [email protected] so that we can login and review the issue.

[Allison]

Unfortunately, I don't have any extra logins to assign right now but I just tried to process any of the 18 entries that are currently in temporary contacts and I am receiving the same error message. You should still have access to my login.

[CnP.Support.AM]

Good day @Allison

Would you please share the temp contact order number and the ContactID you would like to merge with so that we can process the Temp Contact to debug the issue?

Looking forward to hearing back from you.

[Allison]

First Name	Last Name	Email	Temp Contact ID	Contact ID
Kami		kl	TC-18628	0038Y00003Oa0HvQAJ
Jessica		mapp	TC-18634	0038Y00003NBTG2QAP
Jessica		mapp	TC-18641	0038Y00003NBTG2QAP
Angie		wilia	TC-18655	0038Y00003Oa0NtQAJ
Chelsea		chel	TC-18659	0031M00003ASCGPQA5
Jennifer		jenn	TC-18665	003G000001AdqnqIAB
Chelsea		abr	TC-18667	0031M00003CWpEsQAL
Haley		hale	TC-18685	0038Y00003OacBSQAZ
Laura		la	TC-18695	0038Y00003NDBjeQAH
Jessica		mat	TC-18701	0038Y00003OabpcQAB
Julia		jul	TC-18711	003G000001MLZJ2IAP
Jessica		jsti	TC-18718	0031M00002teXWoQAM
Gina		sci	TC-18722	0038Y00003OZztPQAT
Shannon		sha	TC-18734	0038Y00003Oa019QAB
K		co	TC-18742	003G000001s56xRIAQ
Annie		as	TC-18788	0031M00003FB1QpQAL
Adee		h	TC-18790	0038Y00003OZzzEQAT
Michael		mell	TC-18796	003G000001AdwWuIAJ

[CnP.Support.AM]

Good day Allison

I have removed all emails and last names of the contact from your post. Please note that this is public forum so don't post the such information here.

Order number or tempid with contactID is enough to review.

We will review and get back to you shortly.

[CnP.Support.AM]

Good day @Allison

We reviewed and noticed that all temp records you are referring to (1-18) are from the Event: "Re-Imagining Consent: How Healthy Masculinity Can Play a Part in Healthy Relatio" and we found that you have deleted Registrant and Attendee records for those temp records which is the reason it is throwing an error. Now, all those temp records are orphans. You can delete those temp records through the Maintenance tab under C&P Settings.

[Allison]

Thank you so much for getting to bottom of this!!!