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No access to Temp Contacts

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  • No access to Temp Contacts

    We are getting this error message when we try to get into our C&P Temporary Contacts.

    List has no rows for assignment to SObject

    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)


    Salesforce.com Organization ID: 00DG0000000h7RM
    I have given one week access.

  • #2
    Good day @Allison

    Would you please share the user names who are getting the above error?
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Myself, Allison Tomai Felsen and Jenna Ayres. Shanise Taylor said she was able to process a temp contact.

      Comment


      • #4
        Good day @Allison

        I don't see any issues accessing C&P Temporary Contacts with the user you have granted access to us i.e. Allison Tomai Felsen.

        Click image for larger version

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        We reviewed Jenna Ayres permissions, and those look fine. If you grant access from Jenna Ayres as well, we can login and review it.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        Comment


        • #5
          Jenna doesn't have an option in her profile to give you access.
          Attached Files

          Comment


          • #6
            I just compared the permissions that I and Shanise have with what was on Jenna's profile and added these:
            • C&P Event Admin Permission set
            • PS-CnP-IaaS-All-Permissions
            Could you double check the permissions please? She is now able to see the new ones but all the ones don't he second page are still giving that same error message.
            Last edited by Allison; 03-21-2022, 04:10 PM.

            Comment


            • #7
              Good day @Allison

              Would you please compare Jenna's profile with the following two permissions sets:

              PS-CnP-PaaS-ONLY-TemporaryContact
              PS-CnP-PaaS-Event-TemporaryContact
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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              Comment


              • #8
                I added both those permissions sets and she is still getting the same error message.

                Comment


                • #9
                  Would you please create a user for us with the same profile Jenna has?

                  Please create a user for us and set the email to: [email protected] so that we can login and review the issue.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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                  Comment


                  • #10
                    Unfortunately, I don't have any extra logins to assign right now but I just tried to process any of the 18 entries that are currently in temporary contacts and I am receiving the same error message. You should still have access to my login.
                    Last edited by Allison; 03-28-2022, 10:21 AM.

                    Comment


                    • #11
                      Good day @Allison

                      Would you please share the temp contact order number and the ContactID you would like to merge with so that we can process the Temp Contact to debug the issue?

                      Looking forward to hearing back from you.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        First Name Last Name Email Temp Contact ID Contact ID
                        Kami kl TC-18628 0038Y00003Oa0HvQAJ
                        Jessica mapp TC-18634 0038Y00003NBTG2QAP
                        Jessica mapp TC-18641 0038Y00003NBTG2QAP
                        Angie wilia TC-18655 0038Y00003Oa0NtQAJ
                        Chelsea chel TC-18659 0031M00003ASCGPQA5
                        Jennifer jenn TC-18665 003G000001AdqnqIAB
                        Chelsea abr TC-18667 0031M00003CWpEsQAL
                        Haley hale TC-18685 0038Y00003OacBSQAZ
                        Laura la TC-18695 0038Y00003NDBjeQAH
                        Jessica mat TC-18701 0038Y00003OabpcQAB
                        Julia jul TC-18711 003G000001MLZJ2IAP
                        Jessica jsti TC-18718 0031M00002teXWoQAM
                        Gina sci TC-18722 0038Y00003OZztPQAT
                        Shannon sha TC-18734 0038Y00003Oa019QAB
                        K co TC-18742 003G000001s56xRIAQ
                        Annie as TC-18788 0031M00003FB1QpQAL
                        Adee h TC-18790 0038Y00003OZzzEQAT
                        Michael mell TC-18796 003G000001AdwWuIAJ
                        Last edited by CnP.Support.AM; 03-30-2022, 10:58 AM.

                        Comment


                        • #13
                          Good day Allison

                          I have removed all emails and last names of the contact from your post. Please note that this is public forum so don't post the such information here.

                          Order number or tempid with contactID is enough to review.

                          ​​​​​​​We will review and get back to you shortly.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Good day @Allison

                            We reviewed and noticed that all temp records you are referring to (1-18) are from the Event: "Re-Imagining Consent: How Healthy Masculinity Can Play a Part in Healthy Relatio" and we found that you have deleted Registrant and Attendee records for those temp records which is the reason it is throwing an error. Now, all those temp records are orphans. You can delete those temp records through the Maintenance tab under C&P Settings.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Thank you so much for getting to bottom of this!!!

                              Comment

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