Event Registration emails

[BobD]

We have a registrant who shouldn't attend an event. I credited back the amount. The record status shows as "Credit". I want to be sure this person does not receive a scheduled email (but I also want to keep the record showing we refunded the money). When I went looking for past examples of someone with status of Credit to see if they showed up in the email logs, I found that older events had empty email logs. That raises 2 questions for me.

How long are the registration email logs kept ?

When an attendee has a status of "Credit", are they excluded from any scheduled emails?

[CnP.Support.AM]

Good day @BobD

1. There is a setting in the Event called Email Log Retention Policy under default settings where you can set the number of days which should not exceed 1095 days.


2. Yes. if an attendee has a status of "Credit", they are excluded from scheduled emails.