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Registration Form not processing for some users

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  • Registration Form not processing for some users

    Hello,

    We're having an odd issue. Some of our staff users that set up C&P Event Registration Pages in Salesforce are testing a couple registration forms, but when they click the Process button, they describe it as "the little pop up comes up and then is gone and the screen is the exact same as if I didn't click "process"." No registration is logged, no confirmation email is sent or received.

    I find it odd because I am unable to replicate the issue, but my coworkers are still experiencing it. Any ideas, is it possible that someone can take a look?

    Access has been granted for a week.
    Company 00D0b000000uTCM

    The events in question are:
    20220303_Office Hours
    and
    20220310_Office Hours


    Thank you!

  • #2
    Good day @Gems

    We are investigating the case and get back to you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day @Gems

      We have fixed the issue.

      Please check and let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        It looks to be working now, thank you so much CnP.Support.AM !

        Comment

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