Announcement

Collapse

Information Needed

See more
See less

Attendee Contract Information not Updated in "Contact's"

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • CnP.Support.BM
    replied
    Originally posted by [email protected] View Post
    When an attendee registers for my event we ask them for full contract information that is marked as required. I noticed that this information is not updating in the contact database, only the first name, last name, and email. Any idea where the remaining information collected goes?

    Also, when a "registrant" enters their information is greats duplicate records in the "organizations" database.


    Justin,

    For security reasons we will not update a current contact through the event registration, even if it trying to update data that is not there, i.e. mobile phone, address, or title.
    This helps to prevent any garbage data to be updated inside a current contact from someone else registering a current contact and not knowing all of the info needed.

    All new Attendees being entered will have all of there fields they fill out to transfer. As far as the duplicated Organizations go, please make sure you have your NPSP setting setup correctly. Here is a link to assist you with that:

    http://forums.clickandpledge.com/content.php/269-NonProfit-Starter-Pack


    If you have anymore questions please feel free to call into support at 540-443-9244

    Leave a comment:


  • michaelmiddle
    replied
    Was there ever any resolution to this issue? I'm having the same problem. Thanks!

    Leave a comment:


  • Attendee Contract Information not Updated in "Contact's"

    When an attendee registers for my event we ask them for full contract information that is marked as required. I noticed that this information is not updating in the contact database, only the first name, last name, and email. Any idea where the remaining information collected goes?

    Also, when a "registrant" enters their information is greats duplicate records in the "organizations" database.
Working...
X