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Receipts sent when "Send Receipt" was not checked

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  • Receipts sent when "Send Receipt" was not checked

    Hi there,

    We had some events this past weekend, and I just realized that the receipt configured in Connect to send to the patron was sent to everyone who registered for the event. However, the events were set up not to send receipts (in C&P Event Management > Events > specific event > Messages > Default System Receipt (at the bottom of the page). The event names are "1/22 B2-L5 Classes" and "1/23 B2-L5 at Lynnwood" and I've granted access to org ID 00Dj0000000HchZ in case that's helpful too. I wonder if this is related to the most recent release?

    We'll be having these events regularly, so i'd like to make sure we can turn off the receipts. Thank you!

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  • #2
    Hey! Our next set of events are live tomorrow, so thought I'd reach out to see if there is anything I should toggle somewhere to fix this. Thanks!

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    • #3
      Good day @jillifoss

      We are reviewing the case and get back to you shortly.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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      • #4
        Good day @jillifoss

        We reviewed the logs and found NO Connect receipt sent to the registrants. We sent the notification email to the internal email address to notify you. We don't send the Connect Receipt to the registrants in case "Send Receipt" was not checked.

        We noticed that you have Registration Emails and Autoresponders that might be fired.

        Please review it and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Oh, ok! I didn't realize the internal receipts still fire. (I saw that I was receiving those and assumed the registrants were too.)

          Thank you!

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