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Event Registration Emails

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  • Event Registration Emails

    We have an event registration email reminder set up to ping registrants 1 day before the event starts. One registrant that has 2 registration records and 2 attendee records received 4 of the same email. Here's the link to the event - https://ydekc.lightning.force.com/li...ent_Management.

    If the email is set up to send to the registrant, why would the recipient receive 4 emails if there's only 2 registrant records?

    Is there a way to control how many messages are sent to the same email address?

    Here's the org id - 00D50000000N4cM

    I have granted login access.

    Chris

  • #2
    Good day @ctugwell

    We see that there are a number of active Events in your instance. Would you please share the Event name and the Registrant Name so that we can review it?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    Comment


    • #3
      Here's the name of the event - 2020-2022 Series - Advocacy Coffee Talks

      Comment


      • #4
        Good day @ctugwell

        Strange! We found that the same job ran twice on that date and time in your instance and was not repeated for others. We are investigating the case and trying to replicate it in our test instances. We will update you once find the root cause of the issue and will address it in the next release if found any.

        Sorry for the inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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