Announcement

Collapse

Information Needed

See more
See less

Events shows wrong time zone.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Events shows wrong time zone.

    When setting up C&P Events, the Salesforce database was set to Pacific time, but we're in Eastern. We've changed the time zone for Salesforce but Events isn't recognizing that change. Is there a setting in the C&P Events app to change this?

  • #2
    Good day @Carl Paulsen

    Would you please share your Salesforce OrgID and grant us login access so that we can review it?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      00D5e000002UInw

      I did some more looking into this and it appears the Site user was set to Pacific. I've changed that and it is now showing correctly in the Event. But this database only has our own Site set up (which we use for our own purposes), not a C&P Site. So the Events system must be defaulting to our Site, which does not necessarily contain access to C&P items (VF pages, apex, sharing, etc.). Should there be a separate C&P Site set up?

      Comment


      • #4
        Good day @Carl Paulsen

        We have assigned the permissions to the existing site. However, if you want we can create another site for you and assign the permissions.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          My only concern re: the Site is that we won't be keeping it up for C&P on our end, and if you need to update permissions for it with an upgrade, how will you know which Site to update? We sometimes end up with 3 Sites in our user groups depending on the apps and services they need. Also, I thought you all created the Sites automatically with installations and ugrades (many of our C&P groups have C&P Sites already created, separate from our base Site that is a part of WaterGrass). I don't have a strong preference either way, but please be aware when doing your upgrades.

          PS - did you just assign one or more permission sets to the guest user, and if so, which ones? I can try to keep an eye out for that. Thanks.

          Comment


          • #6
            Good day @Carl Paulsen

            We generally create a site with the name C&P Default, and we update the permissions accordingly. However, we see that the existing site in your instance was used in the Events and we have assigned the below two permission sets to the site.

            PS-CnP-Event-ONLY-SiteGuestUser-CRU
            PS-CnP-PaaS-ONLY-SiteGuestUser-CRU

            If you want, we can create the site for you and update the permissions.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              I think we should have you create the default C&P Site. We only used the WG site because we were building a test event for training purposes and the C&P Site wasn't created. I think this was because we installed the PaaS and library ourselves and must not have had you do the post installation cleanup. In the future I'll try to make sure we have you do post installation cleanups when we have to install ourselves. Thanks!

              Comment


              • #8
                Good day @Carl Paulsen

                We have created the site and assigned it to your events. Please make sure that you are sharing the new Event URL with the registrants.

                Please check and let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  THank you. No site has gone live yet so there's no problem with a new URL. I appreciate the quick response.

                  Comment

                  Working...
                  X