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  • CnP.Support.AM
    replied
    Good day @[email protected]

    We reviewed and found that your instance is at version behind. However, we have upgraded your instance with the latest versions and completed the post-installation steps.

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • hillary@wildliferecreation.org
    replied
    Hello, I would like to take advantage of the complimentary installation. Administrative access has been granted for one week. Ord ID:00D400000008Rdd. Thank you!

    Hillary

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    [email protected] ,

    Regarding your error, it sounds like you have a brand new installation of Click & Pledge Events. You do need to go in the Event Management > Default Settings and select your Salesforce site. The above article does go through the initial post-installation, but it does involve setting up a Salesforce Site, which is rather involved, so you may want to take advantage of the complimentary installation.

    Here's our link to the Default Settings article: Event Management with Salesforce: Default Settings

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    Hi [email protected],

    Post-installation is outlined in our Install or Upgrade Click & Pledge Apps in Salesforce article.

    Or, you can grant login access, and we will be glad to complete that post installation for you.


    Leave a comment:


  • hillary@wildliferecreation.org
    started a topic Cannot set up new event

    Cannot set up new event

    When I try to create a new event, I get this error: "There is a problem with the Salesforce Site settings. Please update the 'Default Settings' before starting a new event."

    I see from other posts that there are missing post-installation steps, but I can't find any information on what those are. Our website is wildliferecreation.org.

    Thank you.
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