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  • Failed Opportunity Creation

    Hello,

    When processing temporary contacts, opportunities have been failing to be created alongside the C&P data.
    I verified that we are using the latest version of NPSP.
    Here are the order IDs for some of the data that is failing to process.
    37009-2109300938358356995
    36292-210921124800952
    37178-2109291812506357194
    36292-211003002242469

    Org ID: 00D50000000N4jI

  • #2
    Good day @CSmithGiGis

    We reviewed and fixed the error for all of the order numbers in your instance.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello,

      I've got another one for you.
      50891-210930113954202

      Also, this one remained unresolved.
      36292-210921124800952

      Comment


      • #4
        Good day @CSmithGiGis

        We have fixed order #36292-210921124800952. However, regarding the following order# 50891-210930113954202 the transaction has been processed using custom payment type and if you notice the payment name is "Paper Check" and your settings are set to create only for the following custom payment names:

        Click image for larger version

Name:	opportunity settings.jpg
Views:	16
Size:	214.6 KB
ID:	61430
        If you want to allow to create opportunities for all custom payment names, then you will need to replace the names with *.

        Here is the KB article: https://support.clickandpledge.com/s...---opportunity

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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