Announcement

Collapse

Information Needed

See more
See less

Event registrant getting Authorization Required error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Event registrant getting Authorization Required error

    Hi there! We had a registrant reach out a few hours ago to say that he attempted to register for an event on our website twice, but each time got a force.com "Authorization Required" error message telling him to log in or register (screenshot below). I've confirmed that his registration did not seem to go through. Do you have any ideas what might be causing this? Our event is this weekend so I would love to resolve this ASAP, especially if anyone else is getting the same issue. Thanks so much!

    Click image for larger version

Name:	image001.png
Views:	37
Size:	71.8 KB
ID:	61289

  • #2
    Good day @jilliann

    We don't have access to your Salesforce instance. Please grant us login access as well as share the OrgID so that we can fix the error.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks! Org ID is 00D1I000003nBD4 and login information has been granted. It looks like other people have been able to register, so is it possible the site was just down, or that it may be an issue with their browser or a corporate firewall?

      Comment


      • #4
        Good day @jilliann

        It might be the case because I checked, and all seems to be good, and event pages are loading fine.

        However, moving forward, if you see that error, please let us know so that we can review them.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X