Announcement

Collapse

Information Needed

See more
See less

Event Registration emails not sending

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Event Registration emails not sending

    Hi there - could you please investigate and let us know why the event registration emails are not being sent to registrants?

    There are other posts that suggest there might be an older version with issues sending the event registration emails, so perhaps this is why?

    I've tried manually looking up my test registration and clicking the Send Registration Email to no avail either. Have made sure the registrant info is not "stuck" in Temporary Contacts as well.

    Please advise and thanks in advance!

    Org ID is 00Df20000019kmS
    Access for C&P has been enabled for the next 3 days

  • #2
    Good day @aifsupport

    Yes, that is correct. We have an issue with registration emails in the version you are at. If you allow us, we will upgrade your instance with the latest version of our apps.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Yes, please proceed with the upgrade, thanks!

      Comment


      • #4
        Good day @aifsupport

        We've upgraded to the latest version.

        IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
        • Be an administrator
        • Have the following permission sets assigned:
          • PS-CnP-PaaS-Connected-User-ONLY
          • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
        Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection

        NOTE: Please make sure that the user who is settling the temporary contacts must have the following permissions (in case of Semi-Automatic & Fully-automatic Contact Creation as well as Connected user) :
        • Field-Level Security set as Visible to the Opportunity objects standard fields i.e. Account Name, Amount, Lead Source, Primary Campaign Source, & Quantity.
        • Campaign creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Campaigns > check Read and Create permissions.) Note: Check the "Marketing User" checkbox on the user details page.
        • Case creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Case > check Read and Create permissions.)
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X