Event Registration emails not sending

[aifsupport]

Hi there - could you please investigate and let us know why the event registration emails are not being sent to registrants?

There are other posts that suggest there might be an older version with issues sending the event registration emails, so perhaps this is why?

I've tried manually looking up my test registration and clicking the Send Registration Email to no avail either. Have made sure the registrant info is not "stuck" in Temporary Contacts as well.

Please advise and thanks in advance!

Org ID is 00Df20000019kmS
Access for C&P has been enabled for the next 3 days

[CnP.Support.AM]

Good day @aifsupport

Yes, that is correct. We have an issue with registration emails in the version you are at. If you allow us, we will upgrade your instance with the latest version of our apps.

Looking forward to hearing back from you.

[aifsupport]

Yes, please proceed with the upgrade, thanks!

[CnP.Support.AM]

Good day @aifsupport

We've upgraded to the latest version.

IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:

• Be an administrator
• Have the following permission sets assigned:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY (If the event is installed)

Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection

NOTE: Please make sure that the user who is settling the temporary contacts must have the following permissions (in case of Semi-Automatic & Fully-automatic Contact Creation as well as Connected user) :

• Field-Level Security set as Visible to the Opportunity objects standard fields i.e. Account Name, Amount, Lead Source, Primary Campaign Source, & Quantity.
• Campaign creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Campaigns > check Read and Create permissions.) Note: Check the "Marketing User" checkbox on the user details page.
• Case creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Case > check Read and Create permissions.)