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Cannot Create a New Event

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  • Cannot Create a New Event

    Hello

    We are unable to Create A New Event in CnP Event Management and are experiencing the following issues:
    • We are unable to add Registration Levels and
    • We receive this Error on all date fields: Value '09/12/2021 5:47 PM' cannot be converted from Text to DateTime.

    Our Account ID is 27942

    Thank you for your assistance. Of course, we are seeking to open registration for an upcoming event on Monday, September 13th

  • #2
    Good day @[email protected]

    Sorry for the inconvenience. It is due to the "Enable ICU Locale Formats". If you grant access to your instance we will disable it for you or you can disable it by navigating as shown in the below images:

    Click image for larger version

Name:	Locale format1.jpg
Views:	28
Size:	173.7 KB
ID:	61205


    Here please make sure the Test Run is Disabled.

    Click image for larger version

Name:	Locale Fomat2.jpg
Views:	22
Size:	195.3 KB
ID:	61206

    Hope that helps.
    Regards,
    Click & Pledge Support Department

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