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Registrant Custom Form Fields not editable

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  • Registrant Custom Form Fields not editable

    Hello,

    We have created a Registration Form that has 2 custom fields added to it. They have a field label and are mapped to Contact fields. However when we use the "View" button to see the form, the 2 custom fields are not editable. All of the standard form fields (First Name, Last Name, etc) have open text boxes/dropdowns that can be filled out, but the two custom ones do not have any text box area so nothing can be entered. Is there a reason the fields would not be editable on the form?

    Thank you!
    Sara

  • #2
    Good day @SG Admin

    Would you please share the Event name so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Hello,

      The event is "Fall Color Tram Ride and Hike". But when I look at it today it looks fine. I think we got the most recent C&P update last night so that may have changed something?

      But I was testing in our sandbox yesterday as well and have an event there (Evergreen Gala 2021) where I am still seeing a similar issue, only the field isn't even visible on the event registration page.

      Thank you!

      Comment


      • #4
        Good day @SG Admin

        It might the permission issue. I just reviewed your Sandbox instance ID: 00D7g000000H7WH and the event: "Evergreen Gala 2021" but don't see any issues. However, glad to hear that it is fixed.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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