Registrant Custom Form Fields not editable

[SG Admin]

Hello,

We have created a Registration Form that has 2 custom fields added to it. They have a field label and are mapped to Contact fields. However when we use the "View" button to see the form, the 2 custom fields are not editable. All of the standard form fields (First Name, Last Name, etc) have open text boxes/dropdowns that can be filled out, but the two custom ones do not have any text box area so nothing can be entered. Is there a reason the fields would not be editable on the form?

Thank you!
Sara

[CnP.Support.AM]

Good day @SG Admin

Would you please share the Event name so that we can review it?

Looking forward to hearing back from you.

[SG Admin]

Hello,

The event is "Fall Color Tram Ride and Hike". But when I look at it today it looks fine. I think we got the most recent C&P update last night so that may have changed something?

But I was testing in our sandbox yesterday as well and have an event there (Evergreen Gala 2021) where I am still seeing a similar issue, only the field isn't even visible on the event registration page.

Thank you!

[CnP.Support.AM]

Good day @SG Admin

It might the permission issue. I just reviewed your Sandbox instance ID: 00D7g000000H7WH and the event: "Evergreen Gala 2021" but don't see any issues. However, glad to hear that it is fixed.

Please let us know if we can be of any further assistance.