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  • Getting authorization required page on events

    Hello, on all events I have created, I have started getting an authorization required page when i click to view the event. Can someone please look into this and see what setting I am missing.

    Our salesforce ID is n00D36000000rJWQ and I have given you 1 week support access. and here his a link to the event so you can see the error:

    Authorization Required (force.com)

  • #2
    Good day @jasonleming

    It was due to the lack of permission. We have reviewed and completed the post-installation steps in your instance and confirmed that the event page is now loading fine.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      I am having the same issue, have recently requested upgrade assistance and granted one week access and hope you can look into this while you are doing upgrades. Thanks
      Salesforce.com Organization ID 00Dj0000000Hrq9
      Our C&P acct numbers are 27908 and 35334

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      • #4
        Please perform upgrade. I have granted access. ID 00DA0000000C8TR

        Thank you!

        Comment


        • #5
          Engagement

          While doing the upgrade, we review the post-installation steps. However, we have reviewed your events and verified that your event page loading fine.

          Please check and let us know if you find any issues
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Liz Taylor

            We've upgraded to the latest version.

            IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
            • Be an administrator
            • Have the following permission sets assigned:
              • PS-CnP-PaaS-Connected-User-ONLY
              • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
            Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection

            NOTE: Please make sure that the user who is settling the temporary contacts must have the following permissions (in case of Semi-Automatic & Fully-automatic Contact Creation as well as Connected user) :
            • Field-Level Security set as Visible to the Opportunity objects standard fields i.e. Account Name, Amount, Lead Source, Primary Campaign Source, & Quantity.
            • Campaign creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Campaigns > check Read and Create permissions.) Note: Check the "Marketing User" checkbox on the user details page.
            • Case creation permission needed for the user. (for assigning these permissions goto Profile > Edit > Standard Object Permissions > Case > check Read and Create permissions.)
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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