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  • Site will not come up

    I've set up the event module as directed, with an event listing page, an event, and registration levels. EventRegistration_0 is set as the home page and comes up when I preview it (though without the actual event listing). When I try to access or preview the site, however, I get the "Authorization Required" page. I can't login, of course, since this is disabled, so get no further to test -- help!
    Larry

  • #2
    Good day Larry,

    The issue is due to permissions. Have you followed the post installation instructions?

    http://manual.clickandpledge.com/Sal...tallation.html
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Originally posted by Support.Department View Post
      Good day Larry,

      The issue is due to permissions. Have you followed the post installation instructions?

      http://manual.clickandpledge.com/Sal...tallation.html
      Yes, I followed these instructions -- have checked and re-checked the permissions, and they're all set as described in the example.

      Comment


      • #4
        Thank you Larry for double checking.

        I hate to having to ask this since it is also in the instructions but it won't hurt asking.

        Have you set up the visual force pages as instructed?
        Regards,
        Click & Pledge Support Department

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        Comment


        • #5
          That's perfectly ok -- I've enabled all the visual force pages as shown in the instructions.

          I'v proceeded to the next steps in the installation -- created a listing page, an event and registration levels, and assigned the event to a page layout -- the opening page.

          Comment


          • #6
            Sorry if this reply is redundant -- not sure if my previous reply got submitted.

            I enabled all the visual force pages shown in the instructions.

            Then set up an event listing page, an event to test, and several registration levels. Created a new page layout and assigned the event to page1 - opening page.

            Comment


            • #7
              Good day!

              Based on our research there are a few issues that may cause this:

              1: Application installed but not deployed. Have you checked to make sure it is deployed?
              2: Permissions not set right
              3: Salesforce site not set up (Setup > Develop > Sites>
              4: Visualforce pages not set up.

              If all those are set up & still not working we need to login to your account and figure out what is going on. Please verify all the above and if the problem still persists let us know so we send you a UserID to be setup for our developers to review your setup.

              Thank you for testing the app. Our goal is to release this on February 1 and by hearing your issues we can modify the manual and come up with ways to assist other users with similar issues.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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              Comment


              • #8
                One more point!

                Are you getting the Authorization required when viewing the EVENT or the EVENT LISTING?

                Event Listing will show that error if no event is assigned to it.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
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                Comment


                • #9
                  Larry!

                  Both of your messages were submitted. The forum engine works based on reputation and until several of your posts are not approved you will not be able to post a message and have it displayed without approval by us.

                  This feature was added after the forum was flooded by spammers who signup and post to every forum. We have found this security feature to be quite effective while the participant's reputation builds up. Typically 3 or 4 approved messages will remove you from the monitored list.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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                  Comment


                  • #10
                    I've gone through the checklist of steps in your previous post, and as far as I can tell I've done them all. I do have an EVENT that's assigned to the EVENT LISTING, and I get the error when attempting to view either.

                    I think the next step is for you to log into our account to see what the problem might be. Please email me the necessary information for this.

                    Thanks,
                    Larry



                    Originally posted by Support.Department View Post
                    One more point!

                    Are you getting the Authorization required when viewing the EVENT or the EVENT LISTING?

                    Event Listing will show that error if no event is assigned to it.

                    Comment


                    • #11
                      Larry,

                      Support will send you an email shortly with instructions.

                      Currently we are testing the latest release - version 1.20 - and will get back to you with our finding.

                      Thanks again for testing!
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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                      Comment


                      • #12
                        Larry,

                        We logged in but could not find an event. I checked the installed packages and the Event module was not deployed.

                        see the following image:

                        Click image for larger version

Name:	Package_Deploy.jpg
Views:	1
Size:	103.3 KB
ID:	15033

                        We upgraded your package to 1.20 which is the latest package. Please set it up with the latest package and let's see if it works now since the package is now deployed.

                        Keep us posted.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Larry,

                          I just tested the event you had listed and it all shows up.

                          The problem was the package was not deployed. It is deployed now and working.

                          Great job! looks great.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Larry,

                            Page 2 has issues and we are looking into it since it says Authorization Required.

                            I will keep you posted.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Thanks for updating and deploying. Looks like I was missing a small but important step -- I had installed the package but not deployed. I don't remember seeing an instruction to "deploy" after installation in the manual. It would be good to include that if it isn't there already.

                              I'm also seeing that even though I assigned EventRegistration_0 as the site home page, that page is not coming up when I go to the site url (https://nashvillejazz.secure.force.com/tickets). I'm not sure what the problem is with that, and I'll wait to hear from you on the Page 2 issue.

                              Thanks!
                              Larry

                              Originally posted by Support.Department View Post
                              Larry,

                              Page 2 has issues and we are looking into it since it says Authorization Required.

                              I will keep you posted.

                              Comment

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