Can't create an event

[Carl Paulsen]

In trying to create an event with our "Spring '21" app, I can't create a Ticket/Registration level and thus can't save an event. I've created the minimum required info but when I try to add a Level, the system works for a second or two then stops, with no way to create the first level. Without that level the Event fails to save. What problems would cause this behavior?

[CnP.Support.AM]

Good day @Carl Paulsen

Ah, if I am looking into the correct OrgID, you are many versions/years behind which we don't support for years.



Am I looking into the correct Org? If yes, please grant us login access to upgrade your instance with the latest version of our apps.

[Carl Paulsen]

That's not the org. I'll have to dig up which org ID it is for. In any case, the app shows as Spring '21 in the app info (I mentioned that in my post - the one you're looking at may be a group that has stopped using C&P). So if I click on the PaaS app, the text for the version says "Spring '21" - I rely on that since i don't follow the version numbers.

[CnP.Support.AM]

Good day @Carl Paulsen

You can check if you are up to date or not by going to C&P Settings > About C&P Apps, and click "Sync".

Please share the OrgID so that we can proceed with the upgrade.


INFORMATION NEEDED

To help us with upgrading your instance please make sure to:

• Grant "Click & Pledge Support" 1-Week access to your account.
• Include Salesforce Organization ID with the post.