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Multiple Event Emails for the Same Registration Being sent

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  • CnP.Support.AM
    replied
    Good day @girlsempowermentnetwork

    The access to your instance has expired. Please grant us login access to your instance so that we can review it.

    Leave a comment:


  • girlsempowermentnetwork
    replied
    Any evidence that this is still happening?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @girlsempowermentnetwork

    Strange! We didn't find any issues in your instance. However, we will keep an eye on it and update you once we find any issues.

    Leave a comment:


  • Multiple Event Emails for the Same Registration Being sent

    We have an event called Camp Registration that appears to be sending out "multiple emails per day" according to at least one user. I only see one email sent in the Email Logs:

    Click image for larger version

Name:	Screen Shot 2021-04-29 at 12.24.05 PM.png
Views:	49
Size:	70.3 KB
ID:	60014


    User's Message -> "Hi! I keep getting these emails multiple times per day since we signed up. I just delete, but wanted y'all to know there's a bug in the system ;-)"


    I don't see evidence of this but perhaps you have more insight? Please advise.
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