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  • Registration after registration closed?

    Registration 35724-2104241318386585896 went through at 10:18 AM today. The level had an end time of 10:00 AM today. Do you have any idea about how it went through after the level should have been closed for registrations?

    Bob

  • #2
    Good day @BobD

    Please note that it will consider the initiate time of the registration. Meaning, if you have started the registration before 10:00 AM and finished at 10:15 or so it will get registered whereas it will not allow registering new after 10 AM.

    Hope you see the point.
    Regards,
    Click & Pledge Support Department

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    • #3
      Got it. Is there any data we can look at to see how much time is actually being taken, so we can determine whether to adjust the timer to a number other than 20 min?

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      • #4
        Good day @BobD

        Sorry, as of now, we are not tracking that. You may need to reduce the time by 20, 10, or 5 minutes.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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