Salesforce User Permissions

[Allison]

I have a user profile that includes permissions to be able to edit anything in C&P Event Management. It was working but recently has been throwing this error:


Attempt to de-reference a null object
An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)

Organization ID

00DG0000000h7RM

I've granted 1-week access.

[CnP.Support.AM]

Good day @Allison

Would you please share the username of who is getting the above error?

[Allison]

Tonye Fohsta-Lynch
Shanise Taylor
Nick Sufrinko
Jenna Ayres

Anyone who has the user profile HTN Standard User + Events and is not a SF Administrator.

[CnP.Support.AM]

Good day @Allison

In order to debug the issue, we need to login as a user into your account. Please create a user for us with the profile HTN Standard User + Events so that we can login and review the issue.

Please create a user and set the email to: [email protected]

Looking forward to hearing back from you.

[Allison]

I am getting an error when I try to create a new user with that email. Is there another email I can enter here?

Error: Duplicate Username.
The username already exists in this or another Salesforce organization. Usernames must be unique across all Salesforce organizations. To resolve, use a different username (it doesn't need to match the user's email address).

[CnP.Support.AM]

You may give any username but use the email as mentioned above i.e. [email protected]

[Allison]

Ok, I changed the user name to [email protected]

You are set up now. Thanks.

[CnP.Support.AM]

Good day @Allison

Sorry, but we are unable to reset the password. Would you please share the new password reset link?

Looking forward to hearing back from you.

[Allison]

I just sent the password reset.

[CnP.LiveSupport.AB]

I'm looking into this now, Allison. While I'm here, may we upgrade your apps as well?

[Allison]

Sure, thank you.

[CnP.LiveSupport.AB]

Hi Allison,

We needed to assign the permission sets to the users you listed. Could you please have them login and make sure they can use the Event App now?

We have also upgraded your apps. Please verify that your Salesforce Connection is still connected.

[Allison]

Once again users are being denied access to the C&P Event Management object that have this profile HTN Standard User + Events. Could someone update the permissions?

Organization ID

00DG0000000h7RM

I've granted 1-week access.

[CnP.Support.AM]

Good day @Allison

May I know what is the error message this time? Also, please share the username.

Looking forward to hearing back from you.

[Allison]

The same error as before. The user is Sam Akers.

Attempt to de-reference a null object

An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)