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Multiple Salesforce Opportunities created Donation on Event

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  • Multiple Salesforce Opportunities created Donation on Event

    Access Granted (1week)
    Org ID: 00D1I000000nFYX

    URL: https://girlsempowermentnetwork.secu...I000000MDoxQAG

    Overview: We have an event set up (Spring 2021 Saturday Spark Workshops) with multiple Pricing / Registration Levels -- each representing a different Workshop. The workshops are free to attend so we're only looking for people to register to control the number of seats. We also allow the registrant to donate during the checkout process.

    Problem: It appears that the donation is only getting charged once but for each workshop the user registers for a new Opportunity is getting created in Salesforce.

    Question: How can we prevent multiple donation Opportunities from getting created in Salesforce?





  • #2
    Good day @girlsempowermentnetwork

    You have incorrectly set your Event Management > Event Name > Additional Information > Opportunity/Opportunity Product Mapping incorrectly.

    Please review the following KB article: https://support.clickandpledge.com/s/article/event-management-with-salesforce-opportunityopportunity-product-mapping?r=1332&ui-knowledge-components-aura-actions.KnowledgeArticleVersionCreateDraftFromOnli neAction.createDraftFromOnlineArticle=1

    However, we have changed those settings and reprocessed the following order number and it appears to be corrected the issue: 50410-2101271355595776836

    Please check and let us know if we can be of any further assistance.


    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Thank you for you response. However, I am still seeing multiple Opportunities for this albeit they are for $0.00. Should we expect that an Opportunity gets created for each registration?

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      Comment


      • #4
        girlsempowermentnetwork ,


        ​​​​​​​Yes, Opportunities are created for each ticket. Opportunities represent the line items on a transaction. If you do not want any Opportunities created for $0.00, you can set that option in C&P Settings > Opportunity:
        Click image for larger version

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        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

        Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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