Invalid Postal Code in Ireland

[BobD]

Hi;

We have one person who lives in Dublin Ireland who had a bunch of card declines when attempting to register for an event. He said the problem was not on his end, according to his bank. The error was "Gateway Invalid argument error Invalid billing postal code" - after looking at the postal code entered (18) and some poking around, it looks like the correct entry should have been "D18". Is there a way to confirm that my information is correct?

Transaction ID 35724-2103190828413873718

Bob

[CnP.Support]

BobD

We reviewed the transaction and the data posted to us was "18".

The system allows for TEXT (string) entry into the fields and based on all that we see the form entry was 18 and NOT D18.

You could also see the data as posted to CONNECT by logging into CONNECT and checking the transaction. The data in CONNECT, Salesforce, and posted data are consistent and all show "18".

Hope that helps.

[BobD]

Yes, I saw that. However, that consistent data produced an error of "Gateway Invalid argument error Invalid billing postal code" - which tells me that somewhere in the system "18" was not an acceptable entry for a postal code. I'm looking for what would have been an acceptable answer. Who can I ask and how do I get access to them? Is this propay issue?

My initial question was not about what was entered. My initial question was about what would have to have been entered to go through, consistent with the address provided.

I think an analogous question in the US would be been if someone had entered a zip code in Boston of 2108 - which is missing the leading 0 and might be accepted by humans but not by computers.

[BobD]

This person was able register on transaction 35724-2103241152060353718 using postal code D18K680. I don't know how they figured that out.
The information I wanted was what to tell them so they could enter a postal code that wouldn't run into a Gateway error. Obviously, "18" wasn't valid, but I had no way to determine what a good address would have been.

Upon further reflection, I tried the Ireland Zip code finder https://finder.eircode.ie/#/ which came up with the correct entry. Hopefully I will remember that the next time the problem surfaces.

[CnP.LiveSupport.AB]

Bob,

I think the miscommunication here is in what was actually submitted by the user when they submitted the form.

From reviewing the post and the responses here - the 'D' wasn't dropped when the form was submitted, the 'patron' repeatedly attempted to enter the zipcode without the beginning "D". Perhaps on a written address in Ireland the mail is delivered if the "D" is omitted, and he did not realize it's importance initially..

~ Amanda
C&P Live Support