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Event Pages Not Working & Critical Updates Needed

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  • CnP.Support.AM
    Good day @Arydiel

    We have upgraded your instance as requested and confirmed that the Event page is loading fine.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    Establish connection with Salesforce:

    Leave a comment:

  • Arydiel
    started a topic Event Pages Not Working & Critical Updates Needed

    Event Pages Not Working & Critical Updates Needed

    Hi there,

    1) I'm getting the following error message while trying to preview an event page:

    • The Event is not found
    • There are no active C&P accounts for this event
    • There is no Template selected for this Event!
    2) I was also told by one of our Salesforce admins recently that Click & Pledge users needed to request a critical update.

    I'm hoping you can take care of both items for us.

    I have granted you 1 week access. Organization ID 00D70000000Jfz5