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Event Pages Not Working & Critical Updates Needed

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  • Event Pages Not Working & Critical Updates Needed

    Hi there,

    1) I'm getting the following error message while trying to preview an event page:

    • The Event is not found
    • There are no active C&P accounts for this event
    • There is no Template selected for this Event!
    2) I was also told by one of our Salesforce admins recently that Click & Pledge users needed to request a critical update.

    I'm hoping you can take care of both items for us.

    I have granted you 1 week access.
    Salesforce.com Organization ID 00D70000000Jfz5

    Thanks!

  • #2
    Good day @Arydiel

    We have upgraded your instance as requested and confirmed that the Event page is loading fine.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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