Contact Record Type Changing on event registration

[Samiam]

Hi, when someone registers to an event it changes their Record Type to Development. So we have participants who registered to Solas whose Record type has been changed to Development from other record types such as Participant or General Contact. Do you know if it is possible to just keep the Record Type the Contact had before they registered?


Org ID: 00DA00000000miZ
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[CnP.Support.AM]

Good day @Samiam

Please see:



Based on the above setting the record type is changing. You can add and set the conditions accordingly to assign the record type to the registration.

Hope that helps.

[Samiam]

Thank you. Is it possible not to assign any record type at all for all the registrations and transactions? Like just leave it blank and have existing contact records retain their original record types?

[CnP.Support.AM]

Good day @Samiam

Yes, you can delete the record in the above settings, and in that case, for the new contact the default record type will get assigned and for the existing contacts, it will remain the same as what they have previously.

[Samiam]

I did it. Thank you for your help.