Announcement

Collapse

Information Needed

See more
See less

Temporary Contact not showing up

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Temporary Contact not showing up

    Hi

    I just finished talking with Amanda on live support and she suggested posting here.

    For order number 35724-210228121221486, the registrant and attendee records the contact information shows as "Check Temporary Contact". Reposting and Reprocessing the order didn't fix it. Would you takea look at it?

    Bob

  • #2
    Good day @BobD

    Would you please grant us login access so that we can review it?

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      oops.
      permission granted.

      Comment


      • #4
        Good day @BobD

        We just reviewed and noticed that the order number which you are referring to is processed from Gravity Forms, not from Events. Please see:

        Click image for larger version

Name:	GF ON.jpg
Views:	50
Size:	55.7 KB
ID:	57730

        Since the transaction is created there will be no temp record.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          This is the first time I have seen something like this. It should have come in on https://haiglobal.secure.force.com/d...Y000000I0l0QAC

          Can you explain what happened?

          Comment


          • #6
            I re-registered the person and left the one in this ticket up - in case there is information that will help with your investigatin.

            Comment


            • #7
              Hi @BobD,

              This is related to the same issue that occurred on Sunday. It is discussed in this forum post.

              If you look at the transaction in CONNECT, you will see that it now shows the correct Application.

              As you may notice in the posted details, we would like to upgrade those affected with a revised release to correct outstanding issues. Could you grant access so we can take care of that for you?

              ~ Amanda
              C&P Live Support
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

              Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
              Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

              Comment


              • #8
                I've corrected the issue with the single registration, You may delete the additional registration you created: 35724-210303153101464.

                May I go ahead and upgrade you as well? The revised release should be available sometime today.

                ~ Amanda
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

                Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

                Comment


                • #9
                  thank you..
                  Yes, go ahead and upgrade - I saw a bunch of notifications go through earlier today about upgrades though.

                  Comment


                  • #10
                    BobD ,

                    To expedite things, we've upgraded your instance. Don't forget to re-establish connection with Salesforce.

                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

                    Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
                    Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

                    Comment

                    Working...
                    X