Null error when attempting to issue a credit

BobD

Senior Member

Join Date: Jun 2016

Posts: 198
- Share
- Tweet
#1

Null error when attempting to issue a credit

02-18-2021, 09:26 PM

HI

When I attempt to issue a credit for transaction 35724-2012061444300182890 it shows an error
null---(3501)

Is this in your court or mine?
Tags: None
CnP.LiveSupport.AB

Super Moderator

Join Date: Aug 2016

Posts: 1056
- Share
- Tweet
#2

02-19-2021, 08:50 AM

Hi BobD, This transaction was processed by TransFirst before the account was migrated to ProPay. As such, the only way to issue a refund is for your organization to pay the registrant directly.

Regards,
Click & Pledge Support Department

On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click & Pledge Donor Management on AppExchange" target="_Outside">Click & Pledge Donor Management on AppExchange</a>

Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click & Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click & Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>
Comment

Announcement

Information Needed

Null error when attempting to issue a credit

Comment