Null error when attempting to issue a credit

BobD

Senior Member

Join Date: Jun 2016

Posts: 204
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#1

Null error when attempting to issue a credit

02-18-2021, 10:26 PM

HI

When I attempt to issue a credit for transaction 35724-2012061444300182890 it shows an error
null---(3501)

Is this in your court or mine?
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CnP.LiveSupport.AB

Super Moderator

Join Date: Aug 2016

Posts: 1056
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#2

02-19-2021, 09:50 AM

Hi BobD, This transaction was processed by TransFirst before the account was migrated to ProPay. As such, the only way to issue a refund is for your organization to pay the registrant directly.

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Null error when attempting to issue a credit

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