Event Page Down!

[EBrand]

We use C&P Events on our SalesForce platform. This was working perfectly and we have an event up. We are now down! I need this fixed fast!

Today when I tested I got this message:

• The Event is not found
• There are no active C&P accounts for this event
• There is no Template selected for this Event!

[EBrand]

Sorry - This is from the High Water Women Foundation (28241). I have given you one week of access to Salesforce.

[CnP.Support.AM]

Good day @EBrand

In order to fix it, we have to upgrade your instance with the latest version of our apps. If you allow us we will upgrade and fix the issue.

Looking forward to hearing back from you.

[EBrand]

Hi,

Please upgrade your apps.

Sincerely,
Elanor

Elanor Brand
High Water Women Foundation

[CnP.Support.AM]

Good day @EBrand

I've completed your upgrade and post-installation and verified that event pages can load.

IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:

• Be an administrator
• Have the following permission sets assigned:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY (If the event is installed)

The following KB articles may be of help:

Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

PLEASE NOTE:

1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

As part of this upgrade we have performed the following tasks:

• Installed the latest updates of Click & Pledge’s Salesforce applications
• Performed the post-installation steps
• Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY

If you change the connected user please make sure the above permission sets are assigned to the new user.

We love to hear from you
As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

Please review our apps on AppExchange:

Payment: http://cnp.ooo/paas-review
Event: http://cnp.ooo/event-review

We are always available to help, so please don’t hesitate to contact us if you need further assistance.