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Event Page not visible

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  • Event Page not visible

    ORG ID: 00DG0000000kuRk C&P Account #17480

    C&P Event page not visible. I found the information on updating the settings, but it didn't work. Instead of the error message everyone gets, I'm now getting this:
    • These fields ( CnP_PaaS_EVT__Additonal_Donation_Campaign__c,CnP_P aaS_EVT__Additonal_Donation_Campaign__c,Name ) doesn't have permissions to view by the User
    • The Event is not found
    • There are no active C&P accounts for this event
    • There is no Template selected for this Event!
    Please help.

  • #2
    Good day @Kate

    I've completed your upgrade and post-installation and verified that event pages can load.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce:
    Latest Release notes:
    You may also join our Power of Us Hub:


    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

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    We are always available to help, so please don’t hesitate to contact us if you need further assistance.
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    • #3
      Thank you!