Event page not loading - guest user permission issue?

[[email protected]]

Hi,

A C&P event, "SIJS series 2.22.21 and 3.1.21" is not loading. The page says:

• The Event is not found
• There are no active C&P accounts for this event
• There is no Template selected for this Event!

I suspect this might have something to do with the Spring SF upgrade, but I can't think of how.

I've granted C&P 3-day login access for org ID 00D2E0000013972. Please let me know if you need anything else from me.

[CnP.LiveSupport.AB]

We are upgrading you and updating your post installation now.

[[email protected]]

Hi Mod, thanks for the update! I am however getting a new set of issues when I try to view that particular event (from C&P Event Management > "SIJS series 2.22.21 and 3.1.21" > View):

• These fields ( CnP_PaaS_EVT__Select_Template__c ) doesn't have permissions to view by the User
• The Event is not found
• CnP_PaaS_EVT__Event_Account_Info__c object doesn't have the view permissions
• CnP_PaaS_EVT__Event_settings__c object doesn't have the view permissions
• There is no Template selected for this Event!
• CnP_PaaS__XML_Setting__c object doesn't have the view permissions

Any insight on what might be happening?

[CnP.LiveSupport.AB]

Hi [email protected] ,

We've completed upgrading your instance and post-installation. I have tested your events app, and event pages appear to be loading properly.

IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:

• Be an administrator
• Have the following permission sets assigned:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY (If the event is installed)

The following KB articles may be of help:

Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

PLEASE NOTE:

1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

As part of this upgrade we have performed the following tasks:

• Installed the latest updates of Click & Pledge’s Salesforce applications
• Performed the post-installation steps
• Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY

If you change the connected user please make sure the above permission sets are assigned to the new user.

We love to hear from you
As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

Please review our apps on AppExchange:

Payment: http://cnp.ooo/paas-review
Event: http://cnp.ooo/event-review

We are always available to help, so please don’t hesitate to contact us if you need further assistance.

[[email protected]]

Excellent! Might have just needed a few minutes to process. Thank you very much again.