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registration sites issue

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  • CnP.Support.AM
    replied
    Good day @aftrachel

    I've completed your upgrade and post-installation. We noticed that all of your events have ended.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
    You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

    PLEASE NOTE:

    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    Please review our apps on AppExchange:

    Payment: http://cnp.ooo/paas-review
    Event: http://cnp.ooo/event-review

    We are always available to help, so please don’t hesitate to contact us if you need further assistance.

    Leave a comment:


  • aftrachel
    replied
    Yes please update absolutely. THank you!!!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @aftrachel

    Sorry for the inconvenience but the problem you are facing is because of the Salesforce update and we have released the compatible version. We found that you are at an outdated version of our app. If you allow us we will upgrade your instance with the latest version and set all the permissions per the new release of Salesforce.

    Looking forward to hearing back from you.

    Leave a comment:


  • aftrachel
    replied
    HI there,
    We are having the same problem again, this time affecting anyone who attempts to access the registration site: https://academyforteachers.secure.fo...000001T3K3AAK&


    Access granted for 1 week, org ID 00Do0000000bUnO

    We pay for your services and when there is an outage like this 1) it costs us money and 2) it makes us look bad

    Thank you
    Last edited by aftrachel; 02-09-2021, 12:11 PM.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @aftrachel

    We have fixed it.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • aftrachel
    started a topic registration sites issue

    registration sites issue

    HI my colleague cannot access the Registrations Sites in Event Management. She keeps getting an error that says authorization required (see photo).

    1 week access granted and our org id is 00Do0000000bUnO
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