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  • registration sites issue

    HI my colleague cannot access the Registrations Sites in Event Management. She keeps getting an error that says authorization required (see photo).

    1 week access granted and our org id is 00Do0000000bUnO

  • #2
    Good day @aftrachel

    We have fixed it.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      HI there,
      We are having the same problem again, this time affecting anyone who attempts to access the registration site: https://academyforteachers.secure.fo...000001T3K3AAK&


      Access granted for 1 week, org ID 00Do0000000bUnO

      We pay for your services and when there is an outage like this 1) it costs us money and 2) it makes us look bad

      Thank you
      Last edited by aftrachel; 02-09-2021, 12:11 PM.

      Comment


      • #4
        Good day @aftrachel

        Sorry for the inconvenience but the problem you are facing is because of the Salesforce update and we have released the compatible version. We found that you are at an outdated version of our app. If you allow us we will upgrade your instance with the latest version and set all the permissions per the new release of Salesforce.

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yes please update absolutely. THank you!!!

          Comment


          • #6
            Good day @aftrachel

            I've completed your upgrade and post-installation. We noticed that all of your events have ended.

            IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
            • Be an administrator
            • Have the following permission sets assigned:
              • PS-CnP-PaaS-Connected-User-ONLY
              • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
            The following KB articles may be of help:

            Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
            Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
            You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

            PLEASE NOTE:

            1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

            2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

            As part of this upgrade we have performed the following tasks:
            • Installed the latest updates of Click & Pledge’s Salesforce applications
            • Performed the post-installation steps
            • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
              • PS-CnP-PaaS-Connected-User-ONLY
              • PS-CnP-Event-Connected-User-ONLY
            If you change the connected user please make sure the above permission sets are assigned to the new user.

            We love to hear from you
            As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

            Please review our apps on AppExchange:

            Payment: http://cnp.ooo/paas-review
            Event: http://cnp.ooo/event-review

            We are always available to help, so please don’t hesitate to contact us if you need further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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