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  • Authorization required error

    Hello - I am having a similar issue as many other people. Our external registration page is giving an error that says "Authorization Required - you must first log in or register before accessing this page.
    If you have forgotten your password, click Forgot Password to reset it."

    Does something need to be upgraded, or is this a permissions issue? Our org account number is 20269 and we have granted you login access. Thanks!


  • #2
    Good day @GabyRoman

    It was the permission issue and we have fixed it.

    Please check and let us know if we can be e of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Hi again - the issue was fixed for a short while but I'm having users report the issue again. I've granted C&P Support login access and again my org ID is 20269.

      Comment


      • #4
        Good day @GabyRoman

        We just upgraded your instance to the Spring '21 release of all apps and reviewed events to ensure event pages load.

        It is always best practice to establish the connection after each upgrade: http://cnp.ooo/Salesforce-Connection

        Please check and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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