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  • Event Pages Requiring Authorization to Access

    Hello, I'm having a problem that others are experiencing with public event pages requiring authorization to access. Could you please change my settings so that the event/donation pages we have are open to the public?

    I'm granting one-week access.
    ID: 00D2E000001HYpq


    Thank you!

  • #2
    In the Salesforce Winter '21 release, Salesforce removed all permission sets from the "Site Guest User" that is used when people visit your event page. We have since modified the permission sets that are installed, and need to upgrade you to resolve the problem. May we upgrade your instance?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Yes please!

      ID: 00D2E000001HYpq

      Thank you!!

      Comment


      • #4
        Erica Bingham,

        I'll need you to grant login access
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Access granted for one week! Thank you!

          Comment


          • #6
            OK Erica!

            I've upgraded your instance and completed post-installation. Your event page is working now.

            IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
            • Be an administrator
            • Have the following permission sets assigned:
              • PS-CnP-PaaS-Connected-User-ONLY
              • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
            The following KB articles may be of help:

            Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
            Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
            You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

            PLEASE NOTE:

            1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

            2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

            As part of this upgrade we have performed the following tasks:
            • Installed the latest updates of Click & Pledge’s Salesforce applications
            • Performed the post-installation steps
            • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
              • PS-CnP-PaaS-Connected-User-ONLY
              • PS-CnP-Event-Connected-User-ONLY
            If you change the connected user please make sure the above permission sets are assigned to the new user.

            We love to hear from you
            As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

            Please review our apps on AppExchange:

            Payment: http://cnp.ooo/paas-review
            Event: http://cnp.ooo/event-review

            We are always available to help, so please don’t hesitate to contact us if you need further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              We too are experiencing connection issues for the Events module. I know the site guest user issue is problematic. I got some of it working but probably better if you upgrade the app? I've granted 1 week login access:

              Org ID 00D6g000005kT9W

              Thank you.
              Carl

              Comment


              • #8
                Good day @Carl Paulsen

                We upgraded your instance and completed post-installation. Your event page is working now.

                IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
                • Be an administrator
                • Have the following permission sets assigned:
                  • PS-CnP-PaaS-Connected-User-ONLY
                  • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
                The following KB articles may be of help:

                Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
                Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
                You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

                PLEASE NOTE:

                1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

                2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

                As part of this upgrade we have performed the following tasks:
                • Installed the latest updates of Click & Pledge’s Salesforce applications
                • Performed the post-installation steps
                • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
                  • PS-CnP-PaaS-Connected-User-ONLY
                  • PS-CnP-Event-Connected-User-ONLY
                If you change the connected user please make sure the above permission sets are assigned to the new user.

                We love to hear from you
                As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

                Please review our apps on AppExchange:

                Payment: http://cnp.ooo/paas-review
                Event: http://cnp.ooo/event-review

                We are always available to help, so please don’t hesitate to contact us if you need further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Thank you!

                  Comment


                  • #10
                    We are experiencing the same issue. I have authorized access, and my org id is: 00D410000012DtQ

                    Can you please upgrade us as well?

                    Comment


                    • #11
                      Good day @[email protected]

                      We upgraded your instance and completed post-installation. Your event page is working now.

                      IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
                      • Be an administrator
                      • Have the following permission sets assigned:
                        • PS-CnP-PaaS-Connected-User-ONLY
                        • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
                      The following KB articles may be of help:

                      Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
                      Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
                      You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

                      PLEASE NOTE:

                      1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

                      2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

                      As part of this upgrade we have performed the following tasks:
                      • Installed the latest updates of Click & Pledge’s Salesforce applications
                      • Performed the post-installation steps
                      • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
                        • PS-CnP-PaaS-Connected-User-ONLY
                        • PS-CnP-Event-Connected-User-ONLY
                      If you change the connected user please make sure the above permission sets are assigned to the new user.

                      We love to hear from you
                      As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

                      Please review our apps on AppExchange:

                      Payment: http://cnp.ooo/paas-review
                      Event: http://cnp.ooo/event-review
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment

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