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  • CnP.Support.AM
    replied
    Good day @iftf

    We've upgraded the instance, completed post-installation, and verified that your event pages are loading.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
    You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

    PLEASE NOTE:

    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    We are always available to help, so please don’t hesitate to contact us if you need further assistance.

    Leave a comment:


  • iftf
    replied
    Yes, please.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @iftf

    In order to fix it, we have to upgrade your instance with the latest version of our apps. If you allow us we will upgrade and fix the issue.

    Looking forward to hearing back from you.

    Leave a comment:


  • iftf
    replied
    Hi there,

    I am having this authorization issue again. I've granted you access for our C&P Account: 33928 for a week.

    Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ldbar

    I've completed your upgrade and post-installation and verified that event pages can load.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
    You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

    PLEASE NOTE:

    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    Please review our apps on AppExchange:

    Payment: http://cnp.ooo/paas-review
    Event: http://cnp.ooo/event-review

    We are always available to help, so please don’t hesitate to contact us if you need further assistance.

    Leave a comment:


  • ldbar
    replied
    Hello, we are getting an "authorization required" error message to our registration page. Can you please help? I've granted access for one week.
    Salesforce ID: 00Di0000000en3h
    Click & Pledge ID: 33790

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @ldbar

    We have fixed it.

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • ldbar
    replied
    I am having the same problem. Can you please fix our permissions? I've granted access for one week.
    Salesforce ID: 00Di0000000en3h
    Click & Pledge ID: 33790

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day iftf

    We have fixed it.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • iftf
    replied
    Hi there,

    I need help with the same issue regarding registration authorization. Our account number is 33928 and I've granted account access for a week. Thank you!

    Cindy

    Leave a comment:


  • briegull
    replied
    aha!!! Thank you!!!

    Leave a comment:


  • CnP.Support.AM
    replied
    Yes, it's about permissions, please review this: https://forums.clickandpledge.com/fo...ermission-sets

    Leave a comment:


  • briegull
    replied
    It maybe WILL be a good day. Thank you. Did it have to do with permissons? I really don't know how to configure those for C&P.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day!

    We have fixed it.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • briegull
    replied
    Same problem here!! What is going on??

    Leave a comment:

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