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  • Registration page requires authorization

    My registration pages now require authorization per this error. I've granted 1 week access to C&P support for Organization ID 00DF00000006VV6

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  • #2
    Same problem here!! What is going on??

    Comment


    • #3
      Good day!

      We have fixed it.

      Please check and let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        It maybe WILL be a good day. Thank you. Did it have to do with permissons? I really don't know how to configure those for C&P.

        Comment


        • #5
          Yes, it's about permissions, please review this: https://forums.clickandpledge.com/fo...ermission-sets
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            aha!!! Thank you!!!

            Comment


            • #7
              Hi there,

              I need help with the same issue regarding registration authorization. Our account number is 33928 and I've granted account access for a week. Thank you!

              Cindy

              Comment


              • #8
                Good day iftf

                We have fixed it.

                Please check and let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  I am having the same problem. Can you please fix our permissions? I've granted access for one week.
                  Salesforce ID: 00Di0000000en3h
                  Click & Pledge ID: 33790

                  Comment


                  • #10
                    Good day @ldbar

                    We have fixed it.

                    Please let us know if we can be of any further assistance.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Hello, we are getting an "authorization required" error message to our registration page. Can you please help? I've granted access for one week.
                      Salesforce ID: 00Di0000000en3h
                      Click & Pledge ID: 33790

                      Comment


                      • #12
                        Good day @ldbar

                        I've completed your upgrade and post-installation and verified that event pages can load.

                        IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
                        • Be an administrator
                        • Have the following permission sets assigned:
                          • PS-CnP-PaaS-Connected-User-ONLY
                          • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
                        The following KB articles may be of help:

                        Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
                        Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
                        You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

                        PLEASE NOTE:

                        1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

                        2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

                        As part of this upgrade we have performed the following tasks:
                        • Installed the latest updates of Click & Pledge’s Salesforce applications
                        • Performed the post-installation steps
                        • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
                          • PS-CnP-PaaS-Connected-User-ONLY
                          • PS-CnP-Event-Connected-User-ONLY
                        If you change the connected user please make sure the above permission sets are assigned to the new user.

                        We love to hear from you
                        As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

                        Please review our apps on AppExchange:

                        Payment: http://cnp.ooo/paas-review
                        Event: http://cnp.ooo/event-review

                        We are always available to help, so please don’t hesitate to contact us if you need further assistance.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Hi there,

                          I am having this authorization issue again. I've granted you access for our C&P Account: 33928 for a week.

                          Thank you!

                          Comment


                          • #14
                            Good day @iftf

                            In order to fix it, we have to upgrade your instance with the latest version of our apps. If you allow us we will upgrade and fix the issue.

                            Looking forward to hearing back from you.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Yes, please.

                              Comment

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