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Increase size limit for Event Registration Email PDF attachment?

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  • Increase size limit for Event Registration Email PDF attachment?

    We are a theatre company and would like to be able to attach PDFs of the program and/or lobby displays to our event registration emails, but they are larger than the current 500MB limit. I cannot find a setting to increase the size limit. We'd like to increase the limit to 1.5 GB, if possible--can you please help? I've granted account log-in access for one week:
    Salesforce.com Organization ID 00D1U000000DA7v
    Thank you for your assistance!
    Last edited by mirrorstage; 09-28-2020, 08:00 PM.

  • #2
    A 26 page configuration guide pdf on my computer is only 463K, which is 0.000463 GB. A 1.5 GB limit is highly unusual to send to an event attendee. Many email programs will not accept attachments larger than 25 MB (which is 0.0025 GB), so the emails would likely be blocked before your attendees could receive them!

    Image files for your lobby displays are naturally going to be large: they must be very high resolution for the printer to print them in 2x3 foot poster size or larger. But likely the same large images can be saved at a lower resolution that is more appropriate for email distribution.

    If you would like to attend Live Support, I can talk you you about the differences in resolution and how you might be able to resize your images to something that will not interfere with the registration email limit.

    Regards, Amanda
    C&P Live Support


    Regards,
    Click & Pledge Support Department

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    • #3
      Apologies, the current limit is 500KB--not MB--and we would like to increase the limit to 1.5MB--not GB. I have used Adobe Acrobat to reduce and optimize the PDFs as much as possible without sacrificing image readability, and the largest file is 1.3MB.

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      • #4
        You are referring to the attachment size in the Registration email? That is 500 KB.

        For a larger pdf, you can include the agenda link. You upload the agenda under Event name > Additional Information. The limit on this pdf is 5 MB. Offering the agenda link allows us to continue to provide email services for event management without any additional cost to your organization.
        Click image for larger version  Name:	2020-09-30_FRM event agenda.jpg Views:	0 Size:	231.3 KB ID:	55699




        You can also embed images into your email - and this limit is based on the Salesforce upload size, which is 1 MB.

        Would these other options serve your purpose?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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