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  • Custom Questions not showing up anywhere after registration

    I am trying to figure out how to show all the custom questions in a registration email as they are not showing up in either email to attendee or to us.
    Last edited by [email protected]; 09-22-2020, 11:38 AM.

  • #2
    Good day @[email protected]

    Please note that it won't show Attendee custom questions in Registrant email. Only for Attendee email template we have an option to show the custom questions. However, you can see the custom questions for Registrant and Attendee in their respective details page i.e. Registrant detail page as well as in Attendee detail page.
    Regards,
    Click & Pledge Support Department

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    • #3
      Thanks for the heads up, that is great to know! We also found the Custom Question report to be helpful seeing those responses.
      Another thing came up in regards to custom questions. There are two questions that are showing up in the check out process that are answered during the registration period. I am unaware on how to delete them from the check out process.

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      • #4
        Good day @[email protected]

        You can find the custom questions in the Form Fields > Custom Questions under the respective Event where you can add and delete the custom questions. Please see:

        Click image for larger version

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        Hope that helps. Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          If I delete those will it also delete the ones attached to the ticket items?

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          • #6
            Yes, that is correct.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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